Car Buying Online Vs. At A Dealership: Which Is Better?

In the past, car buying meant heading to your local dealership and choosing from what was available on the lot. But the environment has shifted. Now, drivers can order vehicles from the comfort of their home — and sometimes even get them delivered.

Both online and in-person dealerships come with benefits and drawbacks. Online buying comes with convenience, while dealerships allow for negotiation. Consider which is best for your needs before beginning your shopping process.

Buying cars online vs. dealership

Is buying a car online a good idea?

Dealerships today have begun to offer online shopping options, a feature developed during the pandemic that continues to benefit drivers today. This allows consumers to check out available vehicles in their area before setting out to the lot. While this remains a great option to shop online, it still requires a dealership visit.

Another option is to shop through fully online dealerships. Online sellers like Carvana and CarMax — to name a few — enable drivers to shop, finance a car and arrange for delivery or pickup all from home.

Advantages of buying a car online

There are several benefits of buying a car online. While buyers worry about an impersonal experience, there is no denying the convenience that makes online shopping a simple matter. There is also often online and phone support to help if you need it.

More vehicle options

Sticking with local dealerships means shopping only from what’s available in your area. Buying from an online seller offers a much greater number of cars to shop from. You can also filter for specific models, makes and prices.

Easier to compare vehicles

With more vehicles available, comparison is the key to choosing the right car. No matter how many notes you take, it is hard to truly compare two vehicles on a dealer’s lot side by side. Online, you can compare the features and accompanying costs for all the vehicles you have your eye on.

Learn more: Compare bad credit auto loan rates

Attentive customer service

While shopping from home removes face-to-face assistance, some online retailers offer excellent customer support. Many online sellers, like Carvana, offer a chat function where drivers can ask questions throughout the process.

Disadvantages of buying a car online

While buying a car online comes with the benefit of shopping from home, some notable negatives exist. You cannot view the vehicle in person, eliminating the option of a test drive, and there is often no negotiation that can help cut the price down.

No test drive

When shopping online, you typically can’t see the vehicle in person until after you purchase it. And without any chance to test drive, you could purchase a car that doesn’t feel perfect. So, when online car shopping, look for sellers that offer a return — like Carvana’s seven-day return period. That way you won’t be stuck with a car you don’t want.

No negotiation

Most online vehicle platforms offer no-haggle prices. If you dread car price negotiation, this can be a plus. But it also means you won’t be afforded any wiggle room on the price. When shopping at a traditional dealer, you can likely cut the price through negotiation. When shopping online, the price advertised is the price you pay.

Potential extra fees

While fees are unavoidable when it comes to car buying, shopping online tends to carry a few additional costs. Delivery could cost upward of $1,000, and you may pay other handling fees that can be mostly avoided when working with a dealer.

Buying a car at a dealership

Heading to your local car dealer is the most obvious choice when buying a new or used vehicle. Dealerships cater to specific vehicle brands, prices and vehicle types.

Used car prices were lowering alongside a stabilizing supply chain, according to CARFAX in December 2024. But the average new car price was about $49,000 by the end of 2024. Prepare to spend more money than in pre-pandemic years if you are buying a brand-new car straight from a dealer.

Advantages of buying a car at a dealership

Taking the traditional route offers drivers the excitement of getting the best deal and the expert guidance of a salesperson.

More flexible prices

While the out-the-door price differs from what you see advertised on the vehicle window, savvy negotiation can help slash the cost. This is not a benefit afforded to those shopping from the comfort of home.

Manufacturer incentives

Dealerships sometimes offer buyers promotional finance options or additional rebates provided by manufacturers. While not every available incentive is equal, many can be used to increase your down payment or get 0 percent financing.

Expert advice

Nothing compares to the personalized guidance that a sales associate familiar with the industry can provide. This especially rings true if you are exploring new options like electric vehicles. With all the bells and whistles that vehicles now come equipped with, it can be beneficial to have someone to walk you through the process.

Disadvantages of buying a car at a dealership

The time it takes to buy a car can be a large time commitment and cause headaches for cautious buyers, so weigh the downsides of buying from a dealership.

Larger time commitment

When buying online, you can close your laptop and have your new vehicle arrive as soon as the next day. Buying at a dealer isn’t usually as seamless. You will have to carve out time to travel to the dealer’s lot, walk around to explore vehicle options and sit down with a salesperson. The process can be exhausting and stressful.

Harder to walk away

While salespeople are there to assist you in your car-buying journey, their presence can make walking away from a deal especially hard. Pushy salespeople may also try to offer dealer add-ons you don’t need. If you aren’t good at saying no in person, you might prefer the ease of exiting a browser tab. Or you can get familiar with common dealer tactics before arriving.

Fewer vehicle options

Comparatively, dealerships offer much fewer vehicles than online sellers. Dealerships commonly sell one specific vehicle brand. So if, for example, you have your sights set on a Nissan but only have a Ford dealer nearby, shopping online is the perfect way to explore more options.

How to get the best deal no matter where you buy

Regardless of where you intend to purchase your next car, remember these rules to get the best deal possible.

• Stick to your budget. Cost should be your top priority when shopping. Use a car loan calculator to understand your expected monthly cost. Also, consider the total cost of ownership — maintenance and insurance included.
• Apply for loan preapproval. Look out for lenders that offer preapproval. This is a great way to lock in expected monthly payments and ensure you can afford your car.
• Shop the total amount, not the monthly payment. The longer the loan term, the lower your monthly payment may be, but this is not always the best option, as you may pay more interest in the long run.
• Understand your credit score. Lenders see your credit score as an indicator of your ability to handle a loan. Compare the rates you’re offered to the average rates for your credit score.
• Shop around. Compare auto loan rates with at least three lenders before signing off.
• Use car buying apps. Using car buying apps, on and off the dealer lot, can enable you to compare vehicles and get real-time price estimates.

Bottom line

Buying a car should be an exciting time, but it can also be difficult to determine whether it’s cheaper to buy a car online or at a dealership. With the rise of online dealers, buying a car online can be a good idea when you value speed and convenience.

However, a dealership means you may be able to negotiate the price and benefit from extra incentives and rebates. Before you buy a new car, weigh the pros and cons of buying a car online versus at a dealership to find the best option for you.

Frequently asked questions

• Is buying a car online a good idea?
  

  Buying a car online has several perks, like less high-pressure sales and alternative customer service through chat functions. Online, you can also search for your next vehicle from a wider range of inventory and easily compare cars.

• Is it cheaper to buy a car online or at a dealership?
  

  That depends on factors like which manufacturer incentives are available through the dealer, how much the seller can offer for a trade-in and available financing options, which can be limited online. Compare pricing carefully between dealers and online sellers.